mLearning Resource Hub

Using Plain Language in Outreach Communications

This document is an overview of plain language concepts to consider when creating outreach materials, instructions, or any communication where you want to make sure you are prioritizing the needs of your audience so that they can find what they need, understand it, and use it.

  • Melanie Sampson, Clear Language Lab, Literacy Works
Connected Resources:
  • This tip sheet is an introduction to plain language principles. If you’d like to learn more, you can watch this video where Melanie Sampson, the Content Director at Literacy Work’s Clear Language Lab, shares key principles of plain language that you can incorporate into your communication strategies as well as resources to further your use of these principles.
  • You can also visit for before and after examples of these principles in action or to learn more about training around clear communication and outreach.

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